All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
USA (West) ? Operational
90 days ago
100.0 % uptime
Today
USA (East) ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom, Middle East, Africa, and Europe ? Operational
90 days ago
99.81 % uptime
Today
New Zealand, Australia, and South Pacific ? Operational
90 days ago
99.97 % uptime
Today
Asia ? Operational
90 days ago
100.0 % uptime
Today
Auckland Office ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Performance Issues on AP-Southeast1.Actionstep
Resolved - Our team has resolved a performance issue that resulted in slowness and delays when using particular aspects of the Actionstep system.

Specifically, these performance issues were affecting customers in ap-southeast-2.actionstep.
We apologise for any inconvenience caused.

Regards,
Actionstep Support Team
Jun 30, 16:30 NZST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Matter/Folder Duplication upon creation - all regions
Postmortem - Read details
Jul 1, 03:35 NZST
Resolved - We are reaching out to provide additional information regarding the folder duplication issue that occurred while creating a matter on the Actionstep Practice Management platform on June 24, 2025. We are pleased to confirm that this issue has now been resolved.

Please be aware that any duplicate folders created will need to be deleted manually.

The issue arose due to a routine release that was subsequently rolled back.

The Actionstep team understands the impact this issue may have had on your business, and we want to reaffirm our commitment to enhancing the overall experience for all customers using the platform.

We have identified the root cause of the problem and have taken steps to prevent it from happening in future releases.

Regards,
Actionstep Support Team
Jun 24, 15:41 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 15:32 NZST
Update - We are continuing to work on a fix for this issue.
Jun 24, 15:30 NZST
Identified - Our team has identified an issue when creating new matters that is resulting in duplications in both matters and folders.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Jun 24, 12:30 NZST
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Server Outage - ap-southeast-2
Postmortem - Read details
Jun 27, 03:01 NZST
Resolved - We are writing to provide additional information regarding the outage that affected the Actionstep Practice Management platform on June 19, 2025 (NZ). We are pleased to confirm that the issue has now been resolved.

The outage began at 10 AM NZST and temporarily prevented users from accessing the system.

We want to assure you that no data was lost; the issue was solely related to access to the platform.

Our team prioritized this issue and released an urgent fix at 10:40 AM, which restored platform access and returned system performance to normal levels.

The Actionstep team understands the impact this outage may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers who use the platform.

A post-mortem update will be published in the coming week with further details.

Regards,
Actionstep Support Team
Jun 19, 10:47 NZST
Monitoring - We would like to provide an update on the outage affecting the Actionstep Practice Management system that we communicated earlier.

Our team has identified the root cause of the problem and has released a fix. We are observing improvements in the system and will continue to monitor its performance while providing further updates.

Regards,
Actionstep Support Team
Jun 19, 10:39 NZST
Update - We are continuing to work on a fix for this issue.
Jun 19, 10:33 NZST
Update - We are continuing to work on a fix for this issue.
Jun 19, 10:21 NZST
Identified - We wanted to provide an update on the outage affecting the Actionstep Practice Management system, which was communicated earlier.

Our team has identified the root cause of the problem and is preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required.

Regards,
Actionstep Support Team
Jun 19, 10:11 NZST
Update - We are continuing to investigate this issue.
Jun 19, 10:10 NZST
Investigating - We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began on 19/06/2025 at 10AM NZ time.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Jun 19, 10:08 NZST
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