All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
99.94 % uptime
Today
Canada ? Operational
90 days ago
99.95 % uptime
Today
USA (West) ? Operational
90 days ago
99.95 % uptime
Today
USA (East) ? Operational
90 days ago
99.94 % uptime
Today
United Kingdom, Middle East, Africa, and Europe ? Operational
90 days ago
99.95 % uptime
Today
New Zealand, Australia, and South Pacific ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Issue Identified – <>
Resolved - We are communicating to provide further information on the outage that affected the Staging platform on 14 October 2025 and confirm that the issue is now resolved.

This outage started from 11:20am nzt and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost, and the issue related to platform performance only.

Our team investigated the issue as the sole priority and released an urgent fix at 11:45am nzt which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future.

Regards,
Actionstep Support Team
Oct 14, 11:50 NZDT
Identified - We are writing to inform that our team is aware of an outage affecting the Actionstep Stagings systems that began on 14/10/2025, 11:20am nzt.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Oct 14, 11:40 NZDT
Global System Outage 14/10/2025
Resolved - This incident has been resolved.
Oct 14, 11:29 NZDT
Update - We are continuing to investigate this issue.
Oct 14, 11:28 NZDT
Update - We are continuing to investigate this issue.
Oct 14, 11:22 NZDT
Investigating - We are currently investigating this issue.
Oct 14, 11:22 NZDT
Global system outage
Resolved - We are communicating to provide further information on the outage that affected the Actionstep platform on Tuesday, October 14, 2025, at approximately 00:00 AM NZDT and to confirm that the issue is now resolved.

This outage started at 00:00 AM NZDT and prevented user access to the system

It is important to confirm that no data was lost, and the issue related to platform performance only.

Our team investigated the issue as the sole priority and released an urgent fix at 01:20 AM NZDT, which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future.

Regards,
Actionstep Support Team
Oct 14, 01:27 NZDT
Update - Our team continues to investigate this issue as a top priority. We have implemented a fix for the EU‑WEST server and will be rolling it out to all servers shortly to restore full functionality.

We will provide regular updates on our progress to keep you informed and ensure you are back online as soon as possible.

If you need assistance in the meantime, please contact our support team by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team
Oct 14, 01:10 NZDT
Update - Our team continues to investigate this issue as the highest priority and is committed to restoring full system functionality as quickly as possible.

We will keep you updated regularly on the progress to ensure you are back online without delay.

In the meantime, if you need assistance, please reach out to our support team by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team
Oct 14, 00:58 NZDT
Update - Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Oct 14, 00:49 NZDT
Update - We are continuing to work on a fix for this issue.
Oct 14, 00:38 NZDT
Identified - We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on Tuesday, October 14, 2025, at approximately 00:20 AM NZDT.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Oct 14, 00:33 NZDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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