All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
USA (West) ? Operational
90 days ago
100.0 % uptime
Today
USA (East) ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom, Middle East, Africa, and Europe ? Operational
90 days ago
99.81 % uptime
Today
New Zealand, Australia, and South Pacific ? Operational
90 days ago
99.97 % uptime
Today
Asia ? Operational
90 days ago
100.0 % uptime
Today
Auckland Office ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 22, 2025

No incidents reported today.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Issue Identified – ap-southeast-2
Resolved - We are writing to provide additional information regarding the outage that affected the Actionstep Practice Management platform on June 19, 2025 (NZ). We are pleased to confirm that the issue has now been resolved.

The outage began at 10 AM NZST and temporarily prevented users from accessing the system.

We want to assure you that no data was lost; the issue was solely related to access to the platform.

Our team prioritized this issue and released an urgent fix at 10:40 AM, which restored platform access and returned system performance to normal levels.

The Actionstep team understands the impact this outage may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers who use the platform.

A post-mortem update will be published in the coming week with further details.

Regards,
Actionstep Support Team
Jun 19, 10:47 NZST
Monitoring - We would like to provide an update on the outage affecting the Actionstep Practice Management system that we communicated earlier.

Our team has identified the root cause of the problem and has released a fix. We are observing improvements in the system and will continue to monitor its performance while providing further updates.

Regards,
Actionstep Support Team
Jun 19, 10:39 NZST
Update - We are continuing to work on a fix for this issue.
Jun 19, 10:33 NZST
Update - We are continuing to work on a fix for this issue.
Jun 19, 10:21 NZST
Identified - We wanted to provide an update on the outage affecting the Actionstep Practice Management system, which was communicated earlier.

Our team has identified the root cause of the problem and is preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required.

Regards,
Actionstep Support Team
Jun 19, 10:11 NZST
Update - We are continuing to investigate this issue.
Jun 19, 10:10 NZST
Investigating - We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began on 19/06/2025 at 10AM NZ time.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Jun 19, 10:08 NZST
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
UK - Server Outage (eu-west-1)
Resolved - We are communicating to provide further details regarding the performance issues that impacted the UK Server (eu-west-1) platform on 09/06/2025, and to confirm that the issue has now been fully resolved.

The disruption lasted approximately three and a half hours, during which users were unable to access the system.

We want to reassure you that no data was lost during this incident; the issue was limited solely to platform performance.

Our engineering team treated this as their highest priority and worked throughout the day to identify and resolve the problem. A critical fix was deployed at 12:32 PM, which successfully restored the platform to normal performance levels.

We understand the disruption this may have caused and sincerely apologise for the inconvenience. At Actionstep, we are committed to continually improving the platform and the experience of all our users.

A thorough review of the incident is underway to identify the root cause and implement measures to prevent recurrence. We will also be compiling a detailed report of our findings, which we will share once completed.

Thank you for your patience and continued support.

The Actionstep Team
Regards,
Actionstep Support Team
Jun 9, 23:32 NZST
Update - Our team continues to work on the issue affecting the UK Server (eu-west-1), and we’re pleased to share that our engineers believe they have identified the underlying problem.

We are currently in the process of ramping up our infrastructure to handle the anticipated volume of incoming requests. This is a critical step to ensure stability and performance once traffic resumes.

As soon as this process is complete, we will begin allowing traffic through and will provide a further update here.

We understand how disruptive this has been and sincerely thank you for your continued patience. In the meantime, if you require assistance, please reach out by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team
Jun 9, 23:30 NZST
Update - Our team continues to investigate the issue affecting the UK Server (eu-west-1). We are actively working through all possible causes and remain fully committed to restoring full service as soon as possible.

We understand the ongoing impact this may have and truly appreciate your patience as we work toward a resolution. Further updates will be shared as new information becomes available.

If you need assistance in the meantime, please don’t hesitate to contact us via a support ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team
Jun 9, 22:55 NZST
Update - Our team is still actively working to resolve the issue affecting the UK Server (eu-west-1). While we don’t have a resolution just yet, please know that this remains our highest priority, and we are dedicating all necessary resources to bring services back online as quickly as possible.

We understand how disruptive this is and sincerely thank you for your continued patience. We will provide another update as soon as we have further information to share.

As always, if you require support in the meantime, please reach out by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team
Jun 9, 22:25 NZST
Identified - We wanted to provide an update regarding the ongoing issue affecting the UK Server (eu-west-1). Our engineering team is continuing to investigate the root cause of the outage and is actively working on a resolution with the highest priority.

We understand the impact this may be having on your operations and sincerely appreciate your patience. Please be assured that restoring full service remains our top priority, and we will continue to keep you informed of any significant developments or progress.

In the meantime, if you need immediate assistance or have questions, please don’t hesitate to submit a ticket at https://support.actionstep.com, and our support team will be happy to help.
Jun 9, 21:57 NZST
Investigating - Our team has identified an issue with the UK Server (eu-west-1) that is resulting in an outage.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team
Jun 9, 21:04 NZST
Identified - We are writing to inform that our team is aware of an outage affecting the UK - Server Outage (eu-west-1) system that began on 09/06/2025 at 9:10am

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Jun 9, 20:20 NZST
Jun 8, 2025

No incidents reported.

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