AP-Southeast-2 - Auckland Region Internet Outage

Incident Report for Actionstep

Postmortem

Post-Incident Summary – NZ Connectivity Issue (May 16, 2025)

Status: Resolved

Summary:
On May 16, 2025, some customers in the Auckland region experienced issues accessing the Actionstep platform. After investigation, it was confirmed that the disruption was caused by a widespread outage with a local Internet Service Provider (One NZ) and not with the Actionstep platform.

Impact:

Customers in New Zealand (primarily Auckland) were unable to access Actionstep via affected ISPs.
Service remained accessible via mobile networks or unaffected ISPs.

Resolution:
The ISP outage was resolved, and users were able to log in successfully. Actionstep systems remained fully operational throughout the incident.

Next Steps:
No Actionstep system changes were required. Customers are encouraged to contact their ISP for any future connectivity issues of this nature.

Posted Jul 01, 2025 - 08:50 NZST

Resolved

It has been confirmed that this is an issue with a local Internet Service Provider (One NZ) and not with Actionstep. This incident has since been resolved and users are now able to log in successfully.

Posted May 16, 2025 - 16:01 NZST

Monitoring

We are aware that some customers in the Auckland region are currently experiencing difficulties accessing the Actionstep platform. After a thorough investigation, we've determined that these issues are due to widespread outages with local Internet Service Providers (ISPs), not with the Actionstep platform itself.

Our systems remain fully operational. We recommend that affected customers contact their ISP or visit their ISP's website for the latest outage information. Customers have reported being able to access Actionstep using a mobile network.

We will continue to monitor the situation and provide updates as necessary.

Posted May 16, 2025 - 09:52 NZST

This incident affected: New Zealand, Australia, and South Pacific.