We are providing additional information about the issue affecting Actionstep Practice Management on August 15, 2025, and confirming that the problem has now been resolved.
The issues began at 11:51AM MDT and were resolved by 12:10PM MDT.
It is important to confirm that no data was lost and that the issue was related solely to platform performance.
Our team prioritized investigating the problem and restored functionality to normal operations.
The Actionstep team understands the impact this issue may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers using the platform.
Regards, Actionstep Support Team
Posted Aug 16, 2025 - 06:16 NZST
Identified
We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began at 11:51 MDT, 15th August 2025.
Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.