On Thursday, an issue with one of our integrations caused it to become overloaded. This initial overload led to a slowdown in our server's ability to process requests efficiently. As the server became slower, other functions also started to experience delays and timeouts. This created a situation where the system became increasingly unresponsive, impacting overall performance and the speed at which tasks could be completed.
To address the immediate impact and restore service stability, we took the following action:
Resource Scaling: We increased the capacity of the affected server. This allowed the server to manage the backlog of requests and return to normal performance levels.
To prevent similar incidents in the future, we are taking the following steps:
Server Capacity Management: We are actively working on increasing the number of servers we have available. This will help us to better distribute the workload and improve overall performance, preventing slowdowns even during periods of high demand or unexpected issues. This work is currently underway.
Integration Review: We are carefully reviewing the integration that experienced the issue. Our goal is to understand exactly what happened and to put measures in place to prevent similar problems from occurring again.